【au Email Portability】I want to reconfigure my email app
If you are using the au Email Portability service, you can reconfigure from My Page.
Please refer to the steps below.
- Click here for details on the au Email Portability service. (in Japanese only)
How to reconfigure the Email app
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1
Access My Page and log in with your au ID and password.
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If you have forgotten your au ID password, please reset your password from "For those who have forgotten the password, click here" [パスワードを忘れた方はこちら] at the bottom of the login screen.
- If the two-step verification screen is displayed, follow the on-screen instructions.
【Reference】About au ID
<For those who have migrated from au to UQ mobile/povo (number migration) or switched to another company (MNP)>
The au ID for those who have cancelled their contract on or after December 2nd, 2021, who are eligible for the au Email Portability service, is the same as the au ID at the time of au contract.
<For those who have cancelled au contract>
For those who have cancelled au contract without migrating to UQ mobile/povo (number migration) or switching to another company (MNP), if the au ID was the au phone number, the au ID after cancellation will be "au ID+_(underscore)" + "date of cancellation (8 digits in western calendar)". If you were using an au ID other than the phone number, it is the same as the au ID at the time of au contract.
For example: If you cancelled on April 1st, 2021
au ID before cancellation: 080XXXXXXXX
au ID after cancellation: 080XXXXXXXX_20210401
【Reference】If you are using the au Email Portability service with the au Email app on an Android smartphone
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1
Launch the au Email app.
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2
Tap on the menu key in the upper left corner of the screen, then on tap "au Email Portability menu" [auメール持ち運びメニュー].
- You may need to log in with your au ID
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If you have forgotten your au ID password, please reset your password from "For those who have forgotten the password, click here" [パスワードを忘れた方はこちら] at the bottom of the login screen.
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2
Tap on "Email App Settings" [メールアプリの設定].
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3
iPhone/iPad: Tap on "iPhone/iPad default email app" [iPhone / iPad 標準メールアプリ]. (proceed here)
Android: Tap on "Android au Email app" [Android auメールアプリ]. (proceed here) (in Japanese only)
Gmail: Tap on "Check ID and password required for mail settings" [メール設定に必要なID・パスワードを確認する] (proceed here). (in Japanese only)
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