I want to stop using the au PAY prepaid card (au WALLET prepaid card) (I want to temporary suspend/cancel it)
The au PAY prepaid card shares its balance and other details with au PAY (code payment), and if you cancel it, you will not be able to use au PAY (code payment) either.
Also, if you cancel while there is a balance, the balance will expire and cannot be recovered, so we recommend the temporary suspension.
The content varies depending on your request, please see the details below.
If neither au PAY prepaid card nor au PAY (code payment) are used
Please proceed with the temporary suspension.
During the suspension, you will no longer be able to use the au PAY prepaid card or au PAY (code payment) just like when cancelling.
Also, you will no longer be able to receive benefits of campaigns that give away au PAY balance, so if you are participating in a campaign, please complete the procedure after receiving the benefits.
- Temporary suspension can be done from the au PAY app or au PAY site. Please see below for how to proceed. Tap the "▼" of the item you want to check and check the procedure for temporary suspension.
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1
Launch the au PAY app and tap on "Account" [アカウント] at the bottom right.
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2
Tap on "Menu" [メニュー] in the au PAY item.
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3
Tap on "Temporary Suspension/Restart" [一時停止/解除] in the "Settings" [設定] item.
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4
Log in by entering your au ID and password.
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5
Tap on "Suspend the usage" [利用を停止する].
The setting is now completed.
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1
Access the "Card Temporary Suspension/Restart" [カード一時停止／解除] page of the au PAY website.
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2
Tap on "Suspend the usage" [利用を停止する].
The setting is now completed.
While it is suspended, you will not be able to charge (deposit) nor use the card.
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If you wish to cancel the temporary suspension, you can do so by following the same procedure as the suspension procedure.
- After temporary suspension, please cut the magnetic stripe (black stripe) on the back of the au PAY prepaid card by yourself and discard the card.
If the au PAY prepaid card is not used, but the au PAY (code payment), etc. is being used
Please cut the magnetic stripe (black stripe) on the back of the au PAY prepaid card by yourself and discard the card.
If you wish to cancel instead of temporarily suspend
Please contact the following number.
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