【au Email Portability】I want to cancel this service.
You can cancel the service from the My Page of the au Email Portability.
How to cancel the au Email Portability service
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1
Access the page of au Email Portability from the smartphone you are using the service on.
【Reference】If you are using the au Email Portability service on an Android smartphone's au email app
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1
Launch the au email app.
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2
Tap the menu key in the upper left of the screen → "au Mail Portability Menu" [auメール持ち運びメニュー] in order.
Proceed to step 6.
- You may need to log in with your au ID.
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2
Scroll the screen from bottom to top.
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3
Tap "Click here for application/My Page (au ID login)" [お申込み・マイページはこちら (au IDログイン)].
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4
Enter the au ID of the email address you want to cancel and tap "Next" [次へ].
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5
Enter your password and tap on "Login" [ログイン].
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6
Tap on "Cancel service" [サービスの解約] on My Page.
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7
Tap on "Proceed to confirmation screen" [確認画面に進む].
【Reference】If the au Email Portability email address and the contact email address 2 registered in the au ID member information match
Tap "Proceed to email address deletion screen" [メールアドレス削除画面へ進む], delete the "Contact email address 2" [連絡先メールアドレス2] information from the au ID member information site, and then perform the cancellation procedure.
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8
Confirm the important notes below and tap "Agree to the notes and cancel" [注意事項に同意して解約する].
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9
When "Cancellation completed" [解約完了] is displayed, the cancellation of the "au Email Portability" service is completed.
Regarding emails sent after cancellation
After the cancellation is completed, an email titled Notice of Completion of Cancellation of au Email Portability will be sent.
- If you have not registered your au ID contact email address, it will not be sent (cancellation is completed).
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