menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

【au Easy Payment】The code MPLE0139 (Over Limit)is displayed and the service cannot be used.

It is displayed when you have exceeded your monthly usage limit.

  • Cause

    It is displayed when you have exceeded your monthly usage limit.

    When the usage limit or charge limit for au Easy Payment drops below 1,000 yen, you cannot use au Easy Payment to charge to your au PAY balance (au WALLET balance) for the rest of the month.

    • The upper limit for charging your balance with au Easy Payment is set according to the customer's payment and usage status as well as contract details. It cannot be changed by the customer.
  • How to deal with it: Wait until the next month to use it.

    The limit is reset gradually for each customer on the 1st of every month. You may still encounter the over limit error early in the morning or in the AM.

    Please use au Easy Payment on or after the 2nd of the following month.

  • How to deal with it: Use other charging methods
  • All of the indicated amounts exclude tax unless otherwise specified.