Can I upgrade my device even if I have remaining installment payment amount for my au phone?
Yes, you can upgrade your device even if there is a remaining installment payment.
How to check your remaining installment payment
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1
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2
Select the phone number you want to check and tap on "Select" [選択].
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3
Enter your 4-digit PIN code and the charges breakdown will be displayed.
Tap on the au phone number in the "au device charges"[au機器代金] section.
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4
Details such as remaining amount and the number of payments are displayed in the " Installment Payment "[分割支払金].
Details of the installment contract (tap to open)
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1
Tap on the "?" mark next to "Installment Payment"[分割支払金].
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2
It will be displayed a description of the installment payment.
You can check the details of the installment contract by tapping on "Check your installment contract here"[割賦契約のご確認はこちら].
(You will be redirected to the "Individual Credit Purchase Mediation Contract/Individual Item Installment Sale Contract" screen on My au)
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1
Tap on the "?" mark next to "Installment Payment"[分割支払金].
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2
It will be displayed a description of the installment payment.
You can check the details of the installment contract by tapping on "Here for checking the installment contract"[割賦契約のご確認はこちら].
(You will be redirected to the "Individual Credit Purchase Mediation Contract/Individual Item Installment Sale Contract“ screen on My au)
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About Installment Payments
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The number of devices that can be purchased via installment: up 3 in total per au communication service contract (= 1 phone number).
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Even if you purchased a mobile phone with a lump-sum payment, if you purchased the "au +1 collection" accessory with an installment payment, it counts as one device in the installment payment process.
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If you are already making installment payments for 3 devices per one au communication service contract and want to purchase a new mobile phone with installment payments, you can make a purchase by applying for a lump-sum settlement of the remaining installment for any one of the 3 devices.
- The maximum number of contracts possible for one person (one contract holder) is 5 au communication service contracts (= 5 phone numbers).
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Even if you purchased a mobile phone with a lump-sum payment, if you purchased the "au +1 collection" accessory with an installment payment, it counts as one device in the installment payment process.
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Payment after upgrading the device: The old device charges will be combined with the new device charges and billed in installments every month.
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Period restriction for installment payment: You can upgrade the device within 6 months including the month of purchase of your current device, but you cannot purchase a new device with installment payments.
- You can purchase a new device in a lump-sum payment.
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Payment after cancellation / MNP transfer
Even after cancellation, the billing method is the same as during your au contract.
If there is a remaining installment payment for the device, you will continue to be charged only for the installment payment. You can also apply for a lump-sum settlement of the remaining installment payment.
＜For customers considering device upgrade＞
Upgrade your device easily online!
★Free shipping★
★No need to visit the store★
★No waiting time★
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