I want to check my contract details (plan, user's name, registered address, and regarding Upgrade/Kaetoku/Sumaho Tokusuru Programs)
You can check your contract details from My au and My UQ mobile.
Please refer to the steps below for the procedure.
How to check with My au (web)
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1
For au customers, log in to "Contract Details/Procedure" [ご契約内容／手続き] with your au ID.
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2
Your contract details will be displayed. Tap on the item you want to check.
Please find the instructions below by tapping the item you wish to check.
To check your current plan
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1
Tap on "Contract Information" [ご契約情報].
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2
Your current plan will be indicated under the "Plan" [料金プラン] section.
- As of March 31, 2022, we have abolished the contract cancellation fee for discount services/plans with a contract period. Customers who are subscribed to the applicable discount services/plans can continue to use them at the same basic charges.
- With the abolition of the contract cancellation fee, we have ended new applications for 2-year Contract N and the 2-year Contract Renewal Gift Certificate from au STAR.
To check the registered user's name
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1
Tap on "Customer Information" [お客様登録情報]
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2
The registered user's name is listed in the "Customer Information" [お客様登録情報] section.
- If there is no user registration, the item "User's name" 「利用者氏名」 will not be not displayed.
To check the contract address
- Contract address refers to the address of the contract holder and it is used in cases such as when sending a Calls Details Statement by post.
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1
Tap on "Customer Information" [お客様登録情報].
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2
The contract address is listed under the "Contract Address/Contact Information" [契約先住所/連絡先].
To check the billing address
- The billing address is the address of the person paying for the charges. Used when sending bills by post.
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1
Tap on "Billing Information" [ご請求関連情報].
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2
The billing address is listed under the "Billing Address/Contact Information" [請求先住所/連絡先] section.
To check status of Upgrade Program/Smartphone Value Program/Kaetoku Program
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1
Tap on "Device Information" [機種情報].
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2
Tap on "Important Notes" [ご注意事項].
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3
Tap on "Here" [こちら].
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4
The contract status of Upgrade Program/Smartphone Value Program/Kaetoku Program will be displayed.
How to check with My UQ mobile (web)
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1
For UQ mobile (5G compatible plans) customers, log in to "Contract Details/Procedure" [ご契約内容／手続き] on My UQ mobile with your au ID.
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2
Your contract details will be displayed. Tap on the item you want to check.
Please find the instructions below by tapping the item you wish to check.
To check your current plan
-
1
Tap on "Contract Information" [ご契約情報].
-
2
Your current plan will be indicated under the "Plan" [料金プラン] section.
To check the registered user's name.
-
1
Tap on "Customer Information" [お客様登録情報].
-
2
The registered user's name is listed under the "Customer Information" [お客様登録情報] section.
- If there is no user registration, the item "User's name"「利用者氏名」will not be displayed.
To check the contract address.
- Contract address refers to the address of the contract holder and it is used in cases such as when sending a Calls Details Statement by post.
-
1
Tap on "Customer Information" [お客様登録情報].
-
2
The contract address is listed under the "Contract Address/Contact Information" [契約先住所/連絡先].
To check the billing address.
- The billing address is the address of the person paying for the charges. Used when sending bills by post.
-
1
Tap on "Billing Information" [ご請求関連情報].
-
2
The billing address is listed under the "Billing Address/Contact Information" [請求先住所/連絡先] section.
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