menu
  • By phoneOpen 9:00 – 20:00

    • English

      0120-959-472(Toll Free)

    • Portuguese

      0120-959-473(Toll Free)

    • Chinese

      0120-959-476(Toll Free)

    • Korean

      0120-959-478(Toll Free)

    • Tagalog

      0120-933-952(Toll Free)

    • Vietnamese

      0120-933-961(Toll Free)

    • Japanese
      about au mobile services

      157(Toll Free)from au phones

      0077-7-111(Toll Free)

      about Internet services
      Contract / Fee / Billing

      0077-7084(Toll Free)

      Connection setting / failure

      0077-777(Toll Free)

x

【au PAY】Can I still use my au PAY balance after cancelling my au contract?

Even after cancelling your au contract, you can continue to use your au PAY balance. In addition, the Ponta points, au PAY Market usage Ponta points, and au WALLET Points can also be used, if within the validity period.

  • Please note that your au ID may change after cancelling your au contract. For more information, click here. (in Japanese only)
  • All of the indicated amounts exclude tax unless otherwise specified.