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I want to change (transfer) my au mobile phone contract to a family member's name.

The transfer procedure is available at au Style/au shop.

The visit to the shop of both the current contract holder (transferor) and the transfer receiving person (transferee) are required.

Please be sure to check also the information below.

To check required items for the procedure, tap on the link below "Transfer within family" [家族間譲渡] and it will be displayed.

If the transferor cannot visit the store, please bring the transferor's power of attorney and identity verification document (copy allowed).

You can download the Power of Attorney clicking here.
If the transferee has a different surname or address from the transferor, a family relationship certificate is also required.
Please be aware that it may not be possible to have some services transferred.
【Notes】Transfer within family

If you have merged your au IDs, they will be automatically separated and a new au ID will be issued to the transferee.

The au PAY card, au PAY prepaid card, and au PAY balance currently used by the transferor will not be transferred.

The au Easy Payment usage limit of the transferor will not be transferred.

・For paid content that the transferor has applied for or contracted for, the transferor must cancel the contract himself/herself.
There is no handling fee for Transfer within family procedure.
In the event that the device is being paid in installments, the transfer will be possible once the lump-sum settlement for the remaining amount has been completed.

If you make a reservation from the page below before coming to our shop, you will not have to wait and the procedure will be shortened, making it more convenient.

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All of the indicated amounts exclude tax unless otherwise specified.

I want to change (transfer) my au mobile phone contract to a family member's name.

【Notes】Transfer within family