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Full Support course

Simple course

Frequently Asked Questions

Frequently Asked Questions
Overview Full Support Course Simple Course Frequently Asked Questions
Q.
Will phones become more expensive?
A.
Rest assured. If you enroll in the "Full Support Course", through which a phone's purchase price is partially subsidized by au, you can still purchase a phone for roughly the same great price that has been charged in the past.

Q.
Will changing phone models become more difficult?
A.
With the two-year continuous contract under "Full Support Course", a Contract Cancellation Fee is charged according to the number of months the phone has been used. However, accumulated au Points may be applied to this fee. You can purchase another phone without a two-year term limit.

Q.
Will new models be out of my price range?
A.
With the enhanced point program under "Full Support Course", you can save on your purchase of a latest phone model by using accumulated au Points.

Q.
What if I damage or lose my phone during the two-year contract?
A.
If you enroll in "Anshin Keitai Support", you can enjoy excellent after-sales service. With special warranties, free battery replacement and more, you'll always have peace of mind.



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