Phone number for inquiries when overseas
Please make inquiries to the following numbers
from all of your travel destinations.
When calling from an au mobile phone
- 
- 
- 
- 
(free of charge)
Available hours: 24 hours a day
- * For Global Passport GSM, you can still call by replacing the international access code of your travel destination with "+".
When calling from an general telephone (toll free)
| Country/region name | Contact number | |
|---|---|---|
| North America /Latin America |
America, Canada, Puerto Rico, United States Virgin Islands |
1-877-532-6223 |
| Chile | 1230-020-2714 | |
| Bermuda | 1-800-623-2011 | |
| Brazil | 0021-800-00777113 | |
| Peru | 0800-52-468 | |
| Mexico | 01-800-123-0281 [1] | |
| Asia | India | 000800-810-1134 |
| Indonesia | 001-803-81-0235 | |
| South Korea | 002-800-00777113 | |
| Singapore/Thailand/Hong Kong | 001-800-00777113 | |
| Taiwan/China/Philippines/Macau/Malaysia | 00-800-00777113 | |
| Europe | Ireland, United Kingdom, Italy, Australia, the Netherlands, Switzerland, Sweden, Spain, Denmark, Germany, Norway, Hungary, Belgium, Portugal, Luxembourg |
00-800-00777113 |
| Greece | 00-800-8113-0088 | |
| Turkey | 00-800-8191-0089 | |
| Finland | 0800-1-130-95 | |
| France | 0800-90-0209 | |
| Oceania | Australia | 0011-800-00777113 |
| Guam | 1-888-891-3297 | |
| Saipan | 1-866-333-7129 | |
| New Zealand | 00-800-00777113 | |
| Hawaii | 1-877-532-6223 | |
| Middle East | United Arab Emirates | 800-081-0-0102 |
| Israel | 00 or 012 or 014 -800-00777113 | |
| Bahrain | 8000-4111 | |
| Africa | South Africa | 0800-99-4522 |
Available hours: 24 hours a day
- [1] This will be an inquiry through KDDI Japan Direct. We will be connecting you to an international calling center, so we ask that after dialing you connect with a Global Passport supervisor with a collect call.
- Following the voice guidance, select
. - There are times when handling charges will apply when using from hotel rooms and the like.
- Depending on the region it may be impossible to use from public telephones, hotel rooms, and mobile phones.
- Please be aware that when using from a mobile phone there are cases in which local mobile phone company in-country charges will apply.
If you cannot connect to one of the above numbers using a general telephone,
please make an inquiry to one of the following numbers.
- - - - (International calling charges apply)
Available hours: 24 hours a day
International access codes for major countries and regions
| Country/region name | International access codes |
|---|---|
| America, Hawaii, Canada, Federico, United States Virgin Islands, Guam, Saipan, Jamaica, Bermuda, Bahamas |
011 |
| New Zealand, China, Macau, Vietnam, Mexico, Peru, Israel, India, Bangladesh, the Philippines, Malaysia, United Kingdom, Germany, France, Italy, Spain, Switzerland |
00 |
| South Korea | 00700 (002) |
| Hong Kong/Thailand/Indonesia | 001 |
| Taiwan | 005 |
| Brazil | 0021 |
| Australia | 0011 |
