Unwanted spam and mobile phone manners
For customers bothered by unwanted spam and/or unwanted calls
Here are some methods and functions for dealing with unwanted spam and/or unwanted calls.
Mobile phone manners (in Japanese only)
Please observe proper etiquette when using the Internet (EZweb, BREW.NET, au.NET).
Efforts in response to unwanted spam (in Japanese only)
Click here for efforts and measures for dealing with unwanted spam.
Unwanted spam & mobile manner book (in Japanese only)
This section introduces information about correct mobile phone usage, such as good and bad places to use your mobile phone.
Measures in times of disaster or emergency
Disaster Message Board service (in Japanese only)
This section introduces the Disaster Message Board service, which can be used for safety notifications with family members, relatives or acquaintances in times of disaster.
Efforts in response to disaster countermeasures (in Japanese only)
This section introduces au's preparatory efforts for dealing with disasters, and the integrated communications mechanism for the mobile phone network when disasters occur.
Location notification for emergency calls (in Japanese only)
This service notifies organizations that accept emergency calls of the caller's location when the caller uses an au phone to report an emergency (to either 110, 118 or 119).
Emergency E-mail Service (in Japanese only)
This service provides Earthquake Early Warnings as well as information on disasters and evacuations simultaneously to au mobile phone users.
Recycling
This section introduces information about recycling handsets, batteries and recharging devices as well as premium-grade paper.
hone Recycling Initiatives (in Japanese only)
Please see this link for information on our initiatives to recycle mobile phones.
User manual
Information about recycling activities (in Japanese only)
The premium-grade paper used in user manuals will be recycled.
Measures for security & safety
Security Pass (in Japanese only)
Making mobile data communications safe. This section introduces the service for issuing au certification.
Auto-lock/Remote auto-lock (in Japanese only)
Personal information on mobile phones is protected. This section introduces information about the auto-lock function.
Specific absorption rate of au phones (in Japanese only)
Providing secure services to our customers. This section introduces information about the specific absorption rate of au phones.
Security Code and passwords (in Japanese only)
This section introduces information about the types of numbers we might request confirmation of in relation to your usage of various services.
Use EZweb and email securely and safely! (in Japanese only)
At au, we implement a variety of measures to ensure our customers can safely and confidently use their mobile phones.
Notes in relation to solar charging (in Japanese only)
This section introduces information about 'Notes in relation to solar charging.'
Cautionary points when using various services.
Notes on online dating services (in Japanese only)
Please be wary of trouble that can occur as a result of using 'online dating services.'
Support information (in Japanese only)
This section introduces information on 'Notes relating to the use of au communications services.'
Notes about packet communication (in Japanese only)
Please check the notes relating to the structure and use of packet communications.
Notes on sending email to EZweb (in Japanese only)
This section introduces 'Notes on sending email to EZweb.'
Information on using battery packs for au mobile phones (in Japanese only)
A request to users regarding the use of battery packs for au mobile phones.
Other matters
Information about the 'Universal service system'
This section provides an explanation of the 'Universal service system,' which stipulates that phone carriers shall bear any expenses necessary to enable a customer, in any household anywhere in Japan, to be able to fairly and safely use phone services that they have subscribed to.
