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Guide for designated counters: au World Service Handset Rental

Narita International Airport

Narita Airport KDDI Counter (Terminal 1/4F)

Terminal 1/4F

Pick-up of reserved phones 7:00~20:00
Return 7:00~20:00
Rental without reservation 7:00~19:30

Other services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Wi-Fi router rental service for Korea(7:00 to 19:30)
  • Referral services for overseas Wi-Fi routers
  • Sales[1]
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan

Narita Airport KDDI Counter (Terminal 2/3F)

Terminal 2/3F

Pick-up of reserved phones 7:00~20:00
Return 7:00~20:00
Rental without reservation 7:00~19:30

Other services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Wi-Fi router rental service for Korea(7:00 to 19:30)
  • Referral services for overseas Wi-Fi routers
  • Sales[1]
  • Charging for au WALLET Card (9:00 to 19:30)
  • Suspension/cancellation procedures for au communication services (9:00 to 19:30)
  • Collection of charges(9:00 to 19:30) *10:00 to 19:00 when calculating after returning to Japan

GLOBAL Rent-A-Phone Counter (Terminal 1/1F)

Terminal 1/1F

Return 7:30~21:00

Other services

  • Wi-Fi router rental service for Korea(7:30 to 20:30)

Business and Travel Support Center (Terminal 1/5F)

Terminal 1/5F

Rental without reservation 8:00~20:30

Other services

  • Wi-Fi router rental service for Korea(8:00 to 20:30)

T.E.I. Lounge (Terminal 2/4F)

Terminal 2/4F

Rental without reservation 8:00~20:30

Other services

  • Wi-Fi router rental service for Korea(8:00 to 20:30)

Tokyo International Airport (Haneda)

Tokyo International Airport (Haneda) KDDI Counter (3F)

 KDDI Counter (3F)

Pick-up of reserved phones 6:30~23:00
Return 6:30~23:00
Rental without reservation 6:30~22:30

Other services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Wi-Fi router rental service for Korea(6:30 to 22:30)
  • Referral services for overseas Wi-Fi routers
  • Sales[1]
  • Charging for au WALLET Card (9:00 to 20:00)
  • Suspension/cancellation procedures for au communication services (9:00 to 20:00)
  • Collection of charges(9:00 to 20:00) *10:00 to 20:00 when calculating after returning to Japan

Centrair (Central Japan International Airport)

Centrair (Central Japan International Airport) KDDI Counter (3F)

KDDI Counter (3F)

Pick-up of reserved phones 7:00~20:30
Return 7:00~20:30
Rental without reservation 7:00~20:00

Other services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Wi-Fi router rental service for Korea(7:00 to 20:00)
  • Referral services for overseas Wi-Fi routers
  • Sales[1][2]
  • Charging for au WALLET Card
  • Suspension/cancellation procedures for au communication services (10:00 to 19:00)
  • Collection of charges(10:00 to 19:00) *10:00 to 19:00 when calculating after returning to Japan

Kansai International Airport

Kansai Airport KDDI Counter (4F)

Counter (4F)

Pick-up of reserved phones 8:30~20:00
Return 8:30~20:00
Rental without reservation 8:30~19:30

Other services

  • Inquiries (how to use overseas, setting guidance, etc.)
  • Wi-Fi router rental service for Korea(8:30 to 19:30)
  • Referral services for overseas Wi-Fi routers
  • Sales[1]

Notes

[How to use]

Click below for how to use au World Service (au mobile phones).

  • To enter the lounge for the purpose of renting au World Service compatible handsets, no entrance fee is required.
  • [1]Purchase of optional products, used plugs (while supplies last), KDDI Super World Card, and au prepaid cards available.
  • [2]Purchase of used plugs is not available.