Information about MNP (Mobile Number Portability)
Notes on using MNP
Once MNP is implemented, the contract with your current mobile phone carrier shall be canceled and you will sign a new contract with a different mobile phone carrier (new contract). Accordingly, please note the following points:
- There is no transfer charge incurred when transferring to au through MNP, but a new contract fee of ¥ 3,150 is required.
- The email address issued by the currently contracted mobile phone carrier will no longer be available. For au, the new address will be ****@ezweb.ne.jp. It is possible to set a combination of single-bite alphanumeric characters of your choosing for the ****.
- Services offered by the currently contracted mobile phone carrier (rate plans, discount services, etc.) shall be terminated at the time of the cancellation of the contract.
- In some cases, content and electronic money provided by content providers may not be transferred to the new mobile phone.
- If you subscribe to discount services such as a yearly contract, additional costs may be incurred with the cancellation of the contract.
- A mobile phone handset released by the newly signed-up mobile phone carrier will be required.
- Changing from the currently contracted mobile phone carrier throughMNP will incur exit charges.
- MNP is not applicable to services providing data communication only (Single Service).
Inquiries about MNP
| From an au phone or general phone |  0077-75470 (Charge free) |
|---|---|
| Business hours | 9:00-20:00 |