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(Loss or theft)
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My GSM phone (including the au IC-Card) was lost or stolen. What should I do? |
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Please contact the au Customer Center and request procedures to block calls with your au IC-Card.
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I have found the GSM phone (including the au IC-Card) that I had reported as lost or stolen and requested calls to be blocked. Can I remove the call block? |
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Please contact the au Customer Center and request procedures for the cancellation of the call block. The cancellation procedure will be processed promptly. Once cancellation procedures are complete, the out-of-service message that currently appears on the screen will disappear, so please try the phone again in 30 minutes to one hour.
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When I checked my bill, I saw that I was charged for phone calls made during the time my phone was lost or stolen. What should I do? |
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The customer is responsible for any calling charges incurred after a phone is lost or stolen.
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If I am responsible for charges if somebody uses my phone before the call block is applied, then I would like to have the call block activated immediately. About how long does it take? |
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It takes about 30 minutes.
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The GSM phone I rented was lost or stolen (but my au IC-Card was not stolen). What should I do? |
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Please contact KDDI Network & Solutions Inc., the rental phone provider.
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Please contact the following
Global Passport Handset Rental Department
 0077-75007 (9:00-18:00; closed Saturdays, Sundays, holidays and December 29-January 3)
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I reported that the GSM phone I rented was lost or stolen (but my au IC-Card was not stolen), but afterwards I found it. What should I do to start using it again? |
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As long as the rental phone itself is not damaged, you can use it by inserting your au IC-Card.
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