You will be connected to the Customer Center serving your subscription area.
0077-7-111 [2] (Toll Free)
Open: 9:00-20:00
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Pressing "zero" will connect you to an operator.
[2]
You will be connected to the Customer Center serving the area where your call originated.
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Follow the Voice Guidance and press the appropriate number.
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You can choose to be connected to an operator for handling of your inquiry.
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Outside of normal business hours, only the interactive voice response system is available for assistance.
Helpful hints for operation
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Speak to an operator (9:00-20:00)
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Return to previous menu
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Hear guidance again
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Return to starting menu
[3]
During the last 2 days of the month, application processing by the Interactive Voice Response Service is unavailable.
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With the exception of some parts of the menu, the listed content and services are available 24 hours a day. (Service may not be available during certain times due to maintenance or time restrictions.)
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Interactive Voice Response Service menu may be subject to change or discontinued without prior notice.
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The above menu is unavailable for callers using an analog line.
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The "Outstanding Charges" feature is not available to customers paying with consolidated invoices.
The “Monthly Invoices" and "Point total & au phone usage statement" features are not available to corporate customers.
Individual customers may check their consolidated invoices using the “Monthly invoices & Point totals" feature. Additionally, customers may use "au phone usage", to check the amount of time a particular account has been used.
For Inquiry via e-mail,click here.
You'll be linked to a bilingual Inquiry Form.
