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Cellular phones are becoming more and more indispensable to many people's daily lives. Smile-heart Discount has been introduced for them to make cellular phones more widely used and convenient.
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The discounts below will be applied upon signing up for continuous use of one year.
Basic Charges |
50% discount |
Call Charges |
Call charges to au/general fixed-line phones |
50% discount |
Call charges to other companies' cellular phones/PHS |
20% discount |
C-mail Transmission Charges |
50% discount |
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Notes |
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This discount is offered on the basis of a one-year term subscription contract. If the contract is cancelled or suspended, or if "Smile-heart Discount" is terminated during the term, a contract cancellation fee of ¥3,000 (¥3,150 including tax) will be charged regardless of the time enrolled in "Smile-heart Discount". Also, discounts will be applied to the current month's usage, excluding the month of renewal. Customers enrolling in "Simple Course" will not be charged the contract cancellation fee until the end of November 2008. |
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Customers enrolling in "Full Support Course" will not be charged the contract cancellation fee. Customers enrolling in "Simple Course" will not be charged the contract cancellation fee until the end of November 2008. |
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This discount does not apply to EZweb transmission charges, data transmission charges (including packet transmission charges), GLOBAL PASSPORT call and data charges for services used outside of Japan, EZ Appli sending charges, international call charges (including au International Call Service charges), Hello Messenger call and data charges, Prepaid Service call charges, and certain other services. |
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Calling and information charges associated with 104 directory service are free of charge. |
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A single subscriber may not enroll in multiple "Smile-heart Discount" plans under one title. |
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This discount applies to group TV phone calling charges. |
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Discounts do not apply to basic monthly charges for customers enrolled in Simple Plan. |
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See this link for a list of discount services that can be used in combination with "Smile-heart Discount".
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| Cancellation fees for customers with contracts prior to February 2004 |
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"Smile-heart Discount" Length of Use |
Cancellation Fees |
1 year |
¥3,000 (¥3,150 including tax) |
2 years |
¥1,000 (¥1,050 including tax) |
3 years or more |
Free |
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Those who are issued a Physically Disabled Person's Certificate, Intellectually Disabled Person's Certificate, or Mentally Disabled Person's Certificate are eligible for this discount.
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Notes |
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An application is required for this discount. |
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Above certificates will be confirmed upon your application. |
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Applications can be made through au Shops, PiPit and au phone dealers.
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When the contractant him/herself is visiting for application |
Documents required for application |
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New Applications |
Existing au Subscribers |
Physically Disabled Person's Certificate, Intellectually Disabled Person's Certificate, or Mentally Disabled Person's Certificate |
The certificate must show the applicant's current address [1] |
Please bring the certificate |
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| [1] |
If the contractant's current address is different from the address on the contractant's identification document, the contractant must provide the additional document listed below. |
Additional Document |
Caution |
A receipt for utility services |
The issue date must be within the last 3 months, and it must have the contractant's current address (a receipt for electricity, gas, or water charges etc.) |
Residence Certificate |
The issue date must be within the last 3 months, and it must have the contractant's current address |
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New applicants under the age of legal majority will need to present a letter of consent signed or stamped by a person in parental authority (or the consent column on the application form must be filled out).
Our staff may contact the person in parental authority to confirm approval. |
(Notes regarding the required documents)
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Please bring the original copies of identification documents/certificates. Photocopies of public certificates are not accepted. |
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If the contractant's certificates have been returned, please inform the au Customer Center or au Shop. |
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When a proxy of the contractant is visiting for application |
In addition to the above required documents of the contractant, the proxy must also bring the following two documents.
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Letter of proxy with the contractant's signature or seal |
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Proxy's identification document (such as driver's license or health insurance certificate) |
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When there is a designated adult guardian, the adult guardian him/herself must visit for application with the certificate of registration proving power of attorney status. |
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The contractant's or proxy's identification information will be recorded and retained for a certain period of time. |
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au Customer Center |
From au phones |
No area code 157 (toll free) Operators are available from 9:00 to 20:00 (including Saturdays, Sundays and national holidays) |
From general fixed-line phones |
Free Call 0077-7-111 (toll free) 9:00 to 20:00 (including Saturdays, Sundays and national holidays) |
EZweb (communication charges required) |
 > Top Menu > Charges, Application, Information > Inquiries |
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Please note that because the actual amount billed to the user will be calculated from the total of individual amounts excluding tax, it may vary from the total of individual amounts including tax.
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